Refund policy
Returns
We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at yiyeouou@outlook.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
Return Shipping Fees:
- If the return is due to our error (wrong item sent or defective product), we will cover the return shipping cost.
- If the return is due to logistics/carrier issues (damaged or lost during shipping), we will file a claim with the carrier and assist you in resolving the issue.
- If the return or exchange is due to buyer’s personal reasons (e.g., changed mind, wrong size), the return/exchange shipping cost will be the responsibility of the buyer.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at yiyeouou@outlook.com.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about a specific item, please contact us.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund is approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at yiyeouou@outlook.com.