Shipping & Delivery Policy

Order Processing

All orders are processed within 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

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Shipping Methods

We ship all orders from China using international carriers. Available shipping methods and costs will depend on your location and will be displayed at checkout.

Estimated delivery times vary depending on the shipping method and destination country.

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Estimated Delivery Times

Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or other factors beyond our control.

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Shipping Costs

Shipping costs are calculated based on the shipping method, weight, dimensions, and destination country. Any applicable customs fees, import duties, or taxes are the responsibility of the customer.

We may occasionally offer free shipping promotions. These promotions are subject to change at any time without notice.

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Tracking Orders

Once your order is shipped, a tracking number will be provided via email. You can use this number to monitor your shipment.

Please note that tracking updates may take 24-48 hours to appear in the carrier’s system.

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Damaged or Lost Items

Please inspect your order upon receipt. If your item is defective, damaged, or lost during transit, please contact us immediately at yiyeouou@outlook.com.

We will assist you in filing claims with the carrier and may offer a replacement or refund at our discretion.

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International Shipping Notes

• Customs processing may cause delivery delays.
• Some countries may require import taxes or VAT to be paid by the customer.
• Certain items may be restricted or prohibited in specific countries. Packages seized or returned due to customs restrictions are not the responsibility of Moonlit Scroll.
• Part of the risk of shipping internationally, including delays or restrictions, is borne by the customer.